Coaching

There is nothing soft or woolly about coaching, listening or giving feedback. Another perspective might simply be that they are guidelines for listening to, understanding and getting the information you want from the people you lead. Many managers find it useful to have some support in this area, particularly those who have progressed from a more technical environment and then find themselves managing people. The main difference between machinery and people is predictability. People are hard to understand, (they rarely conform to laws of physics), and management should be all about understanding your people and getting the best from them. Indeed management is after all a people game - and a contact sport!